0121 285 4655. 01676 533347. 0117 325 9545.

We are the National repair agent and technical advisers to Ilve cookers in the UK.
Ilve built all Britannia cookers between 1994 and 2013..
We also specialise in Rangemaster, Falcon, and Leisure range cooker repairs.
We only repair these makes, enabling us to carry all functional parts on our vans
to complete your repair first time.
WE ALSO CARRY STOCK FOR THE ABOVE INDUCTION COOKERS.

We cover Birmingham, Warwickshire, Leicestershire, Northamptonshire, Oxfordshire, Gloucestershire, Herefordshire, Worcestershire, Shropshire, North Staffordshire, Bedfordshire, Suffolk, Mid and South Wales, Bristol,Somerset and Avon, Wiltshire and Derbyshire. Please call for fixed price repair or complete service and safety check. Manufacturer trained engineers based in Midlands and the south carrying all functional spares for first visit completion. If you have a problem or just a query about your cooker, our phone line is open to 9pm. Or leave a message and we will call you back.

News

05/08/19

Due to the popularity of the sales of the new Ilve cookers, we have expanded the fleet with the addition of Bill our North, East Midland Engineer. Bill Like myself has considerable experience repairing gas and electric ranges.
Bill has been through our 3 month training course shadowing Darrell. Visiting our customers houses repairing, servicing all the manufacturers with which we specialise. Bill also has had training from Darrell at 'Kitchen Ex' in Sheffield Who are the UK Ilve importers.

The Training Includes-
  • Shadowing Darrell visiting customers houses.
  • Fault finding and repair of ILVE, Britannia, Bertazzoni and all Rangemaster, Falcon, aga gas and electric range cookers.
  • How to explain to the customer the different functions on oven selector switches.
  • Cookery course, on Ilve range cookers. (It no good repairing cookers and advising customers if you don't know how to operate the cookers).
  • Electric induction detailed repair course. (the future of cooking in the UK)
  • Visiting Kitchen Ex and training on all the latest new models.


Nick Matt Adam Bill Darrell

04/04/19
This is me outside ilve on a recent trip to Venice, We exchanged information and I was given a guided tour of the Factory. Shown all the future fantastic products for the next generation of ilve cookers. It was good to see the latest manufacturing technology and how traditional skills are still used in the assembly and finishing of these hand built cookers. Its no wonder when you buy a ilve they last a life time of domestic use. My thanks to Jason Harris and Kitchen Ex for the fantastic experience.
18/02/19
Good News... MRCR are now stocked with spare parts for Ilve, Britannia and Rangemaster induction range cookers. Induction cookers are very efficient, reliable and easy to used, and have become very popular. Induction hobs it can be said is the future of cooking in the UK with the gradual demise of fossil fuels.

Induction hobs rarely go wrong, but when they do they either stop working altogether or display an error code. We have found many repair companies are refusing to repair these type of cookers. This is due to the fact that parts can be very expensive and they can be difficult to diagnose exactly which part is at fault.

If you have a problem with your induction hob, either it is just not working or displaying an error code, contact us we can discuss what type of fault you have, sometimes it can be as simple as a user error.
25/09/18



We are expanding again!
This is not like a normal Service Engineers position, We only repair top end Range cookers. If you want to be part of this fast growing company working for the official repair agent for Ilve cookers in the UK.this job is for you. The day to day duties and responsibilities will include fault diagnosis and subsequently safe repair and servicing of this premium range brand. It is not a pressurised job and you are visiting lovely customers. The company is not profit driven; customer Service is the most important part, giving the customer the time they require. We have a well established client base.
The Engineer will initially receive training and mentoring then work independently travelling throughout the central and Eastern part of the UK. The candidate would be ideally situated if based around the Midlands / East Midlands area or willing to travel in this area, not essential to be local to Coventry (where the company based)
We aim to have the best trained and best paid engineers in the industry giving our premier customers a second to non service.

Responsibilities and Duties

The Engineer will be provided with a van, size of their choice.
Visiting customer's homes on a daily basis to repair and service range cookers.
Report to the office regularly either in person, phone or E.mail. to ensure stock replenishment.
Confidently communicate with the customer regarding the functions of their appliance and work carried out repairing any faults. Also keeping them informed of appointments.
Take payment, by card machine or cheque,
Whilst at the call optimize opportunities to introduce products to the customer.
The Engineer must have excellent customer service skills.
Use of basic computer skills to trace parts required.
Responsible for a comprehensive van stock that will need replenishment to ensure first call fixing.
High standard of personal appearance and positive attitude.

Qualifications and Skills

Good proven track record in the white goods/cooker repair industry, preferably with manufacturer training.
General electrical skills.
Gas Safe qualified.
Basic computer/ IT literacy skills and use.
Current full driving licence.
Excellent customer service skills.

Benefits

Company Van with van stock.
Competitive monthly salary.
working for a small fast developing company.
Training and support.
Uniform provided.
Mobile phone, test equipment and any PPE required.
Company pension.
28 days holiday, including Bank Holidays

If you are interested please contact- suemrcr17@gmail.com Quoting reference. 'MRCR web site'

25/08/18
This Midnight blue 90cm Ilve range, looking a bit tired, 15+years old,now looking fantastic in stainless steel, will compliment the new kitchen, on order soon to be fitted. With a full service and 12 months warranty will last many many years to come.
Before
After


Whether you have an old Britannia/Ilve cooker or buy a new Ilve quality built cooker you buy into a 'cooker for life' not one that will end up in landfill in 5-10 years time.
Contact us for more information on restoration projects.
15/08/18
Adam our new engineer has just taken to the area in our liveried van, this adds another silver machine to our fleet. He is based in Bristol so is servicing ranges, in more of the South West of our area. This extends our coverage down into the South West peninsular, Devon and Cornwall as well. So if you are in BS, BA. SN,RG,SO,BH,DT,TA postcodes or Devon & Cornwall we are the team to give your Ilve/Britannia , Rangemaster or Steel range a new lease of life.



28/05/18
We now have a new engineer working in the South and South west who is trained by Darrell. With the popularity of Ilve increasing and for us to service Ilve cookers built under the Britannia name before 2013, we now introduce Adam Hurley. Adam has a background working in the 'white goods' industry with a major national field service team, he is Gas Safe Registered with Natural & LPG certificates. He has undergone 3 months intensive training with Darrell on how we operate at MRCR. This included:-
1. A cookery course.( to advise a customer and explain the oven functions we need to know how to cook on them)
2. Training at Ilve, at the Kitchenex head quarters in Sheffield.
3. Shadowing Darrell in the field servicing Ilve/ Britannia , Rangemaster & Bertazonni ranges.
4.He has had a course on oven door reconditioning.
5.A course on Induction Hobs and cookers.
6. Training on the latest electronic E3 and digital ranges.

Adam will be carrying a full stock of Range Master and Bertazonni parts as well as Ilve / Britannia to service our increasing customer base with these brands.
27/03/18
A really lovely surprise through the post last week.
A box full of home made Italian Biscotti from a customer in Nottingham. After his repair call he was able to get a fantastic result as per usual.
Delicious dipped in a lovely strong expresso or sweet white wine.
Made by his wife's own fair hands on her Ilve/Britannia range cooker.

Thank You so much Mr & Mrs Vocaturo
14/04/16
As Technical Consultant for Ilve UK I was asked to write a more comprehensive instruction booklet for Ilve range cookers purchased in the UK from Kitchenex ( sole importers of these appliances in the UK). It is now available. The new Ilve cookers are the same models as the pre 2013 Britannia models. If you would like to purchase a manual give us a ring and it can be posted out. The charge is £4 to include P&P.

It will give clear instructions on using some of the different features, an Oven Temperature guide for cooking and includes some 'Frequently Asked Questions' if you have a problem.
17/05/15
To give an idea of the type of work we carry out, If your range has failed you may wish a repair for the problem that has occurred.

Repairs
We replace oven/grill elements, selector switches, Oven thermostats and clocks.
The most common faults are the ovens not cooking correctly meaning the selector switch is faulty or there is an oven element not working.
Another common fault is the door hinges not closing, allowing heat and steam to escape from the oven.

We stock all door hinges and door seals, also we do a Britannia door glass reconditioning repair, when the glass falls away from the door.

If the cooker has a number of faults it may be best to book a Safety Service.

Safety Service
This is a very thorough check over the Range, Gas Safe recommend that it is carried out once every year.
around 3 hrs is spent working on the cooker, the following procedures are carried out.
  • Electrical Earth safety and electrical resistance testing.
  • Full Gas safety check on the gas and electric cookers. Including checking the gas/air mix, low flame settings, Jet settings on LPG cookers.
  • Full inspection of the brass burners for optimum performance of the hob.
  • All electrical elements are checked and replaced only if necessary, the cooling fan is tested along with the large oven circulation fan.
  • The selector switches are removed and checked for arcing and burning.
  • The oven thermostats are tested and recorded temperature on the service sheet.
  • The cooker is checked for being level.Door alighnment checked along with hinge wear.

A certificate is issued with all readings and tests recorded.
All work carried out is covered by a 12 mth guarantee on labour and parts, if after a Safety Service in the 12 mths another fault occurs,there will be no labour charge only a parts charge
covering the new fault.

Reconditioning Safety Service
This includes all of the above plus.......
  • Splitting of oven doors for thorough cleaning, degreasing and putting back together.
  • Polishing of all burner rings/skirts to give shinny finish.
  • This Safety Service does take longer as obviously more labour intensive.

We carry all functional spares on the van, it is unlikely we would need to make a 2nd visit to complete a job.